Email Resume | Apply for Sales and Marketing Specialist. Please attach your resume.
Position: Sales and Marketing Specialist
Reports to: Sales and Marketing Manager
Location: Austin, Texas
FLSA Status: Non-Exempt – Contractor Period 30-90 days to permanent
Company Summary: LumenServe, Inc. (“LumenServe℠”) gives tower owners peace of mind as America’s first Tower Lighting as a Service (“TLaaS℠”) company. Headquartered in Austin, Texas, LumenServe℠ installs world-class LED lighting systems, provides the required compliance services ensuring compliance with all FAA-mandated lighting regulations, provides extended warranty, maintenance and repair services, and monitors lighting systems 24 x 7 x 365. These TLaaS℠ services are available across the country, with no upfront capital for qualified customers - delivered “as a service” for a monthly fee.
At LumenServe℠ - “We give tower owners peace of mind.”
Our team lives our Value System and is managed by a highly-experienced Management Team and Board of Directors. This is a team of driven industry veterans that have extensive experience and success building businesses across a broad spectrum of telecom markets and technologies, including tower construction, wireless networks, fiber networks, cable TV, VoIP, Security Access and Control Systems, IT networks, tower leasing and more. Collectively, the management team has raised more than $500M in capital, run large and small organizations, public and private companies, and has extensive industry experience. The company has a team of qualified professionals, designers, engineers, IT specialists, and technicians driven to help our customers be successful.
LumenServe℠ relieves the headaches associated with obstruction lighting for our customers and provides a new, well maintained and safe LED lighting system. LumenServe℠ provides TLaaS℠ to the telecommunications, broadcast, energy, and Oil & Gas markets. LumenServe℠ also provides Obstruction Lighting as a Service (“OLaaS™”) for buildings, chimneys, bridges and other facilities that require obstruction lighting.
LumenServe℠ has a very experienced Management Team, a world-class Board of Directors and investor group, and has recently raised growth capital for national roll out of its services.
LumenServe℠ offers excellent health benefits for you and your family, vacation time, 401k program and a culture based upon its Value System.
If you are looking for an amazing ground floor opportunity where you can live, work and learn, this is the job for you! Come and be a part of a very unique organization and to play a huge role in the success story of LumenServe℠!
Summary of Responsibilities: Sales and Marketing responsibilities for the company including:
Sales & Marketing
- Responsible for lead generation and sales to prospects including: driving lead generation marketing programs, initiating communications to prospects, and promoting and selling company products and services. The position will create and deliver customized customer proposals to the customer and will work with the company’s CRM and other back office systems.
Account Management
– Responsible for managing existing customer accounts including, customer communications, follow-up, up-sales, etc.
Other
- Responsible for securing information and completing data base entry into CRM system, maintaining safe and clean working environment, complying with procedures, rules, and regulations, following policies and procedures and reporting needed changes. The position is also responsible for contributing to overall team goals while living our Value System.
Principle Competencies:
- Customer Relationship Management- Ability to design, implement and execute CRM business processes and associated applications.
- Customer Retention- Knowledge of, and ability to, implement effective strategies and activities that promote long-term customer loyalty.
- Customer Support Function- Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department.
- Customer Standards & Procedures- Familiarity with organization's policies, standards and procedures guiding customer interactions.
- Customer Interaction- Knowledge of practices, tools, and techniques for communicating with a customer.
- Service Request Management- Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests.
Physical Requirements and Travel:
- Little or no travel required.
- Office environment with computer work at a desk and typical office duties.
Education, Training and Experience
- Bachelor’s degree with experience in the field or in a related area, or equivalent combination of education and experience.
- Experience selling tower owners obstruction lighting products is a plus.
- Strong computer skills.
- Performs a variety of tasks and works under general supervision with creativity and latitude.
Education, Training and Experience
The foundation of what we do is our Value System. The LumenServe℠ Value System is made up of five key tenets:
Customer Service Obsession– At LumenServe℠, we strive for 100% customer satisfaction. You could say we’re a little obsessed about it. We work hard to understand our customer’s expectations, and then we look for ways to exceed them. We regularly solicit customer feedback as part of our service initiative and, wherever possible, we incorporate that into our processes.
Honesty & Integrity– At LumenServe℠, we believe in telling the truth - always. Our founders have worked together for much of their careers and were drawn to one another by the strong and complementary skills each one offers, but even more so by the high level of integrity with which each does his job and lives his life.
We Get Things Done– Our team prides itself on accomplishing tasks, including the hard ones. Simply put – We get things done.
Efficiency Focused– In an ever-changing industry, the breadth and depth of our expertise allows us to quickly understand and incorporate improvements in technology, enabling us to operate in ways that continue to be highly efficient. For our customers, this often translates directly to the bottom line.
Grateful for Our Successes– By the time we reach a milestone, the LumenServe℠ team, along with our customer, have planned well, worked hard, and achieved great things. We believe it’s important to be grateful for our successes as it takes many people to create successful results.
