Privacy Policy

Revised: September 16, 2026

Your information privacy is important to us. We provide this Privacy Policy to explain how LumenServe^℠, Inc. (“LumenServe,” “we,” “us,” or “our”) collects, uses, protects, and discloses information and data when you use the website on which this policy is posted (“Site”) and related services offered through the Site (“Services”). This Privacy Policy applies to all users of the Site and Services.

This Privacy Policy is specific to this Site — it does not apply to any of our other websites or other online or offline services provided by us.

By using the Site or Services, you are consenting to this Privacy Policy. Please read it carefully.

1. Personal Information We Collect

We may collect the following categories and types of “Personal Information”:

• Contact Information: your first and last name, mailing address, email address, and phone number;
• Other identifying information: IP address, social media usernames, passwords and other security information for authentication and access;
• Financial Information: credit card, debit card and bank account information;
• Demographic information: gender, age, employment information and salary information;
• Geolocation data;
• Internet or other electronic activity: your browsing, search, and click history, including information about how you navigate within our Site and Services and which elements of our Site and Services you use the most;
• Commercial information: products or services purchased or viewed on our Site;
• Audio and visual information: your videos and photos; and
• Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences, characteristics, behavior and attitude.

2. How We Use Personal Information

We may use your Personal Information for the following categories of use:

Transactional Purposes

We may use your contact information, financial information, and commercial information to receive, process, confirm, send and track your order, subscription or registration; communicate with you about your order, subscription or registration; and process any subscription or registration you make to one of our Services.

Analytical Purposes

We may use your other identifying information, internet activity and browsing history, commercial information, demographic information, and geolocation data to analyze preferences, trends and statistics.

Marketing and Promotional Purposes

We may use your contact information, commercial information, demographic information, internet or other electronic activity, geolocation data and inferences to inform you of our new products, services and offers; provide you with targeted advertising; run contests, promotions and sweepstakes; and provide you with other information from and about us, including personalized marketing communications.

Maintenance and Improvement of the Site and Services

We may use your contact information, commercial information, and internet activity and browsing history to provide you with the Site and Services, including to send you alerts about your account; handle your customer service requests; and help us diagnose technical and service problems and administer the Site and the Services.

Review and Content Creation Purposes

We may use your contact information, commercial information, and audio and visual information to enable reviews of our products and to display content that you have created and allowed us to display on our Site and Services and on social media.

Security and Fraud Prevention

We may use your contact information, other identifying information, commercial information, internet activity and browsing history, and inferences to protect the Site and Services, our company, and others and to prevent fraud, theft and misconduct.

Legal and Other Requirements

We may use your Personal Information to comply with legal requirements or when necessary to provide to our lawyers, accountants or other advisors. We may also use your Personal Information for other purposes for which you have consented, including a secondary purpose related to a purpose for which we collected it and for which you would reasonably expect us to use your information.

3. Sources of Personal Information

We may collect Personal Information from the following sources:

Directly from you

We may collect contact, demographic and financial information directly from you, including when you fill out a form on our Site, sign up for communications from us, or ask us to contact you. The information we collect depends on the nature of your interactions with us.

From our Service Providers

We collect information from our Service Providers (defined below) that collect certain Personal Information from or about you on our behalf, such as an analytics platform we use to measure and analyze traffic to the Site, the Services, or interaction with our ads. For example, our Service Providers may capture certain usage data to provide and analyze a “session replay” of your activities on the Site, which allows us to optimize the Site and the Services. The session replay may record, for example, clicks, mouse movements, scrolling, typing, and navigation through the Site.

From other third-party sources

We may also collect information about you from third-party sources, including any information you make publicly available on social media platforms or other online or offline resources, or when you give us consent to link your account to a third-party service or provider.

Passively from you

We may collect internet or other electronic activity passively using tools like browser cookies. This activity is further described in the Cookies and Advertising and Online Tracking sections below.

4. Categories of Third Parties We Share Personal Information With

Service Providers

From time to time, we may establish a business relationship with other businesses whom we believe trustworthy and who have confirmed that their privacy practices are consistent with ours (“Service Providers”). For example, we may contract with Service Providers to provide certain services, such as hosting and maintenance, data storage and management, and marketing and promotions. We only provide our Service Providers with the information necessary for them to perform these services on our behalf. Each Service Provider must agree to use reasonable security procedures and practices, appropriate to the nature of the information involved, to protect your Personal Information from unauthorized access, use, or disclosure. Service Providers are prohibited from using Personal Information other than as specified by us.

Our Affiliates

We may share Personal Information with businesses controlling, controlled by, or under common control with us, where such affiliates or subsidiaries are acting as our Service Provider, or where required by law.

Corporate Transactions

If we merge, are acquired, or are sold, or in the event of a transfer of some or all of our assets, we may disclose or transfer Personal Information in connection with such transaction.

Compliance with Laws and Law Enforcement

We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We may disclose Personal Information and any other information about you to government or law enforcement officials or private parties if, in our discretion, we believe it is necessary or appropriate to respond to legal requests (including court orders and subpoenas), to protect the safety, property, or rights of our company or of any third party, to prevent or stop any illegal, unethical, or legally actionable activity, or to comply with the law.

5. Cookies

We may use cookies (a small text file placed on your computer to identify your computer and web browser) and may use anonymous identifiers (a random string of characters used for the same purposes as a cookie). We use cookies and similar technologies — including Google Analytics and Google Tag Manager — to analyze use of and improve the Site and Services, and as described in the Advertising and Online Tracking section below. Most web browsers are initially set up to accept cookies. You can reset your web browser to refuse all cookies or to indicate when a cookie is being sent; however, certain features of the Site or Services may not work if you delete or disable cookies. Some of our Service Providers may use their own cookies, anonymous identifiers, or other tracking technology in connection with the services they perform on our behalf.

For more information about how to opt out of having your information used by Google Analytics, visit tools.google.com/dlpage/gaoptout.

6. Session Replay Technology

We use session replay technology on our Site (currently provided by Microsoft Clarity). Session replay technology, also referred to as session playback or user experience (UX) replay, records and tracks your interactions with a website — such as mouse movements, clicks, page visits, scrolling, and tapping — and can reproduce them for review. We use session replays for quality control, customer service, fraud prevention and security, and marketing purposes. This technology is owned and operated by a third party who acts as our service provider; information it collects may be transferred to and stored by that provider.

7. ChatBot Technology

If we make a chatbot available on the Site to help provide customer service and support, it will operate as a software application that mimics human conversation in text or voice interactions. It is designed to respond to questions using pre-programmed scripts and machine learning, and to route you to a human operator when needed. If you use a chatbot on our Site, we will collect any information you provide to it. We may also create and store a transcript of your chat interaction, which may be shared with and stored by a third-party service provider. We use these transcripts and the information you provide for quality control, customer service, fraud prevention and security.

8. Advertising and Online Tracking

We may place advertisements and allow third-party companies to serve ads and collect certain information when you visit the Site. These companies may use certain information (e.g., clickstream information, web browser type, time and date, and the subject of advertisements clicked or scrolled over) during your visits to this Site and other websites to provide advertisements about goods and services likely to be of interest to you (i.e., cross-contextual behavioral advertising). These companies may also collect information about your activities on our Site on your current device and combine it with information about your activities on other websites, mobile apps, and devices, typically using server logs, cookies, web beacons, tags, pixels, mobile advertising IDs, cross-device linking, and similar technologies. These third-party partners use this information for our and their own advertising, analytics, attribution, and reporting purposes.

Our systems do not recognize browser “Do Not Track” signals, but several of our Service Providers that use these technologies enable you to opt out of targeted advertising practices. To learn more or opt out, visit networkadvertising.org or aboutads.info/choices. Choices you make are device-specific.

9. Managing Your Information Preferences

You can opt out of receiving marketing e-mails from us by following the link provided at the bottom of all marketing e-mails you receive from us. You may opt out of marketing e-mails, but you cannot opt out of all e-mails from us, such as e-mails about the status of your account.

10. Be Careful When You Share Information with Others

Please be aware that whenever you share information on any public area of the Site or Services, that information may be accessed by others. In addition, information you share in other communications with third parties may be passed along or made public by others. Anyone with access to such information can potentially use it for any purpose, including sending unsolicited communications. We cannot control and are not responsible for what such third parties may do with your information, so you should exercise caution when choosing to share it.

11. Security

We maintain physical, electronic, and procedural safeguards to help protect the confidentiality and security of information transmitted to us. Personal Information may be accessed by persons within our organization, or other entities described in this Privacy Policy, or our third-party service providers, who require such access to carry out the purposes described in this Privacy Policy, or as otherwise permitted or required by applicable law.

However, no data transmission over the internet or other network can be guaranteed to be 100% secure, and no security measures can provide absolute protection. While we strive to protect information transmitted on or through the Site or Services, we cannot and do not guarantee its security, and you provide it at your own risk.

12. Links

Our Site and Services may contain links to other websites or allow others to send you such links. A link to a third party's website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites and are not responsible for their practices. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to it.

13. Children's Privacy

The Site and Services are intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently received Personal Information from a child under the age of 13, we will delete such information from our records.

14. Processing in the United States

Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province, or country. If you are located outside of the United States, please be advised that we process and store all information in the United States, whose privacy laws may not be as protective as those in your location. By using the Site or Services, you agree that the collection, use, transfer, and disclosure of your Personal Information and communications will be governed by applicable United States law. If you have questions regarding international data transfers, you may contact us using the information provided below.

15. Notice to Residents of Canada

If you are a resident of Canada, you may have certain privacy rights under Canadian privacy law, including a right to request access to your Personal Information and to request a correction if you believe it is inaccurate. To exercise these rights, contact us using the information provided on the Site. In some cases, we may not be able to grant access to certain Personal Information — for example, if it contains the personal information of other persons, or for legal reasons. To help protect against fraudulent access requests, we may ask you to verify your identity before granting access.

Subject to limitations under the law, you may also withdraw your consent to our processing of your Personal Information. Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal. If you withdraw consent to processing that is necessary for us to provide you with goods or services, we may no longer be able to provide them to you.

16. Privacy Policy Changes

We may change this Privacy Policy from time to time. If we do, we will inform you by posting the revised Privacy Policy on the Site. Those changes go into effect on the “Revised” date shown above. By continuing to use the Site or Services, you consent to the revised Privacy Policy.

17. Contact Us

If you have any questions or concerns, or would like to submit a complaint, you may contact us at the contact information available on the Site.

Please print a copy of this Privacy Policy for your records and check the Site periodically for updates.