LumenServe's Peace of Mind Compliance Package

Keep Your Existing Lighting System. Simplify Compliance, Monitoring, and Repairs

Keeping up with tower lighting compliance requirements is critical, but it should not consume your team’s time and attention. LumenServe’s Peace of Mind Compliance Package helps you stay on top of monitoring, inspections, reporting, and ongoing system support for your existing lighting system. When issues are identified, we provide repair estimates and can use our experienced field crews to order parts and perform repairs on a time-and-material basis.

What’s Included:

New Hardware Gateway: Installed and protected under full Assurance Warranty.
24 x 7 Compliance & Monitoring Services: Ongoing monitoring designed to help keep your system operating and your compliance responsibilities supported.
FAA Required On-Site Quarterly Inspections: Regular site visits to inspect your tower lighting system and support ongoing compliance.
Paint Inspections: For Style A painted towers, we help you stay on top of paint condition requirements.
Detailed Inspection Reports: Regular reporting with photos and video for visibility into site condition and system status.
Data Plan Services: Included for seamless operation where applicable.
Repair Estimates and Field Service Support: If an issue requiring repair is identified, LumenServe can provide an estimate, order the necessary parts, and perform the repair using our experienced field crews on a time-and-material basis.

Your Compliance Checklist

LumenServe provides 24 x 7 x 365 virtual monitoring services for almost any obstruction lighting system type. Our NOCs monitor thousands of network nodes throughout the United States, utilizing best-in-class network monitoring applications. In addition to helping support compliance-related responsibilities, we help customers identify issues early, document system activity, and understand when repair action may be needed. The following information can be monitored, depending upon the lighting system.

Monitor Your Lighting Systems: Our team will ensure that any qualifying outage is reported to the FAA with a Notice to Air Missions (NOTAM) filed within 30 minutes.
Daily Monitoring Log: Keep records of daily system performance.
Quarterly On-Site Inspections: Regular maintenance to ensure continued compliance.
Top Portion Paint Inspection: For Style A towers, we ensure the paint is up to standard.
Biennial Lens Inspection: Routine inspections to help maintain clarity and visibility.
Compliance Logs: We maintain records for 2 years, so you’re always prepared for an audit.

Your Monitoring Checklist

Our monitoring approach is designed to give customers better visibility into the health and performance of their existing tower lighting systems. Depending on the system, LumenServe can monitor a range of operating conditions to help detect issues, support documentation, and inform next-step repair recommendations when needed. The following information can be monitored, depending upon the lighting system.

Lighting system status (up/down)
Lighting system performance
Environmental measurements
Power status
System health check
Other dry contact monitored systems

Reporting

Reporting is a core part of the Peace of Mind package. Each LumenServe client receives detailed reporting designed to provide visibility into system activity, compliance-related documentation, and maintenance history. Quarterly reports may include:

Daily logs
NOTAM history
Uptime analysis
Alerts and alarm status/history
Overall system health status
Maintenance and repair history

Best in Class

Monitoring System Equipment

LumenServe installs and maintains the required monitoring equipment and software for the Peace of Mind package. There are no upfront equipment costs for this monitoring setup.

Monitored by our dual NOCs with alerting
We issue and manage NOTAMs as needed and provide data storage and backup of the log for a minimum of two (2) years.
LumenServe uses both SNMP/gateway for the system and dry contact monitoring for redundancy
We install a router at each site with an assigned port, static IP and a VPN to our NOCs to ensure security

M2M Carrier Solution

At site locations where our customer does not have internet available, we utilize a secure M2M network with strong features including:

Our carrier network is best-in-class with 14 carriers available internationally and the four largest domestic carriers available nationwide (AT&T, Verizon, Sprint and T-Mobile).
We select the carrier with the best signal strength and highest reliability for a given site.
We have 24/7/365 monitoring and support for each connection.
Backhaul is included in our service and we handle the SIM card, equipment, configuration and all details.*

*A flat usage fee applies

Tower Lighting Repairs

If your lighting system requires repair, we handle the entire process, from quote to completion, using the same experienced crews trusted across our 1,000+ tower sites.

When an issue arises, we will:

Provide a clear, time-and-materials quote outlining the required scope of work
Source and order all necessary parts upon your approval
Once the parts are received, schedule and complete the repair using our proven field teams

You get a straightforward path from issue identification to resolution, without having to coordinate vendors, track down parts, or manage the repair yourself.